We aim to provide a seamless and efficient experience for our clients, customers and partners. However, we understand that situations may arise where a refund is required. Please carefully review our refund policy to comprehend your rights and obligations.

1. Excess Collection Refunds

1.1 Refunds for excesses collected on behalf of insurance companies will be processed in accordance with the terms set by the respective insurance provider.

1.2 If an insurance claim is found to be ineligible, rejected, or cancelled after an excess has been collected, Kase Building Group Pty Ltd will initiate the refund process. The refund amount will be determined based on the excess amount collected and the policies of the insurance company.

2. Client Requested Refunds

2.1 If a client has mistakenly overpaid the excess amount or if the insurance claim is successfully resolved without requiring the collected excess, the client can request a refund.

2.2 Kase Building Group Pty Ltd reserves the right to verify the validity of the refund request and may require supporting documentation before processing the refund.

3. Refund Process

3.1 To initiate a refund request, clients should contact our Accounts team at accounts@kasegroup.com.au .The request should include details about the insurance claim, the excess amount collected, and any relevant documentation.

3.2 Our customer support team will review the request and may ask for additional information or evidence to verify the claim’s status.

3.3 If the refund request is approved, the refund will be processed within 7 business days using the original payment method used for the excess collection.

4. Exceptions

4.1 Refunds will not be provided for any fees or charges associated with the excess collection process, as these are separate from the excess amount itself.

4.2 Refunds will not be issued for excesses that have already been remitted to the respective insurance company. In such cases, clients should contact the insurance provider for further assistance.

5. Amendments to the Refund Policy

Kase Building Group Pty Ltd and Kase Restoration Pty Ltd, retains the right to revise or update this refund policy at its discretion. Any modifications will come into effect immediately upon the posting of the revised policy on our official website.

By availing our services or participating in excess collection activities with Kase Building Group Pty Ltd/Kase Restoration Pty Ltd, you acknowledge that you have perused, comprehended, and given consent to the conditions outlined in this refund policy.

For inquiries or concerns related to our refund policy, please don’t hesitate to contact our customer support team at info@kasegorup.com.au or call 1300 429 199.

This version of the refund policy was last amended in September 2023.

Kase Building Group Pty Ltd